Accidental Tesla upgrade & customer service struggles

In mid-January there was a Tesla story that broke around Nassim Taleb's $4,333 accidental Tesla Upgrade. Basically, the Tesla app's design patterns allowed him to butt-dial the upgrade. And Tesla's customer service response turned out to be challenging and not helpful. Let's take a closer look at Tesla’s software design, how Nassim Taleb may have gotten in this situation, and if Tesla may have used dark patterns in their software design.

Full script and citations:

Don't Make Me Think:

Check out the new podcast - Still To Be Determined:

--------------------

▶ ▶ ▶ SUPPORT THE CHANNEL ◀ ◀ ◀

▻ Support us on Patreon!


▻ Tesla and smart home gear I really like:


▻ Undecided Amazon store front:


▻ Fun, nerdy t-shirts
All shirts sold help to support the channel


▻ Great Tesla Accessories
From Abstract Ocean - 15% Discount - Code: "Undecided"


▻ Jeda Wireless phone charger:


▻ Get 1,000 miles of free supercharging with a new Tesla:


PLEASE NOTE: For the Abstract Ocean discount you may have to click on the "cart" button, then "view bag" to enter the coupon code manually. Be sure to enter "undecided" there if you don't see the discount automatically applied.

All Amazon links are part of their affiliate program.

Thanks so much for your support!
--------------------

▶ ▶ ▶ GET IN TOUCH ◀ ◀ ◀

▻ Twitter

▻ Instagram

▻ Facebook

▻ Website


--------------------

▻ Audio file(s) provided by Epidemic Sound

struggles